Corporate Experience 

An accomplished executive consistently delivering a strong, balanced performance across financials, customer loyalty and employee engagement. Adept at developing C‐suite relationships and leading a remote workforce with demonstrated strength in strategy development and implementation. Business acumen is applied with wisdom and courage from successful global product and services lifecycle experience. Lisa's hallmarks are integrity, vision and discernment with the ability to deliver results.

 

Physio-Control, Incorporated Redmond, Washington

    "World leader in the development, manufacture, sale and service of external defibrillator/monitors and emergency medical response products and services."

Director, Professional Services   8/2012  - 4/2016

  • Led cross-functional team of customer service professionals with responsibility for multiple areas of customer experience including: clinical & technical education, medical device implementation & support, account management and new product development.

  • Defined and executed strategic and operational plans aimed at improving efficiency and elevating customer loyalty.

 

Philips Medical Systems Bothell, Washington

   Region Service Manager   11/2006  -  7/2011

  • Directly responsible for medical equipment service business in a 14 state geographical area. 

  • Built strategic alliances with Sales, Clinical Education, and multiple Business Units, resulting in enhanced customer relationships and exceptional P&L performance. 

  • Surpassed annual revenue targets for four consecutive years and grew regional service revenue by 12% to $25M annually. 

  • Recognized as Pinnacle Leader in 2010 for P&L, team and customer satisfaction performance. 

 

Philips Medical Systems Bothell, Washington

Six Sigma Black Belt      01/2005  -  11/2006

  • Developed and implemented strategy to reduce medical device repair costs by $800k annually. 

  • Strengthened supply chain business by leading team to reduce change notice cycle time by 60%. 

  • Key participant of Good to Great team which launched cultural intelligence leadership development program. 

  • Developed and implemented new product release process for R&D, Marketing, and Training organizations which improved accountability and reduced cycle time by 19%.